Harrisburg University IT Helpdesk
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Contact us @ 717-901-5177
Knowledge base
General
About Us
2
General Info
IT Help Hours
Getting Started
3
How to submit a ticket
Computer Requirements
Schedule an Appointment
How To
2
Directory changes
Change Address
Email
How To
5
How to Access Harrisburg University Email
Access Office 365 email on the web
Email on a Mobile Device
Managing Members of a Distribution List
Send mail from the shared mailbox
FAQ
5
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
Auto-Forwarding of E-mail Restrictions
EXTERNAL EMAIL FLAG
User Accounts
How To
0
FAQ
7
Student Alumni Accounts
I don't know my ID number
MyHU Login
Where can I find my credentials?
My Name is Misspelled or Incorrect
See all 7 articles
Password Management
5
Staff, Current Students & Alumni Users - Change Password
Staff, Current Students & Alumni Users - Forgot/Recover Password
Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
Staff, Current Students & Alumni Users - Update Security Info
Non Alumni Users - Password Management
ID Card
4
ID Card - New Faculty/Staff
ID Card - New Undergraduate Student
ID Card - Replacement
Mobile Credential
Internet and Network
How To
6
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Devices, and Game Consoles
Guest Wireless Access
Ethernet Ports in Residence Halls
Clear your browser cache
See all 6 articles
Printing
6
Where are the printers located
How do I print?
Papercut Printer Interface
Fax Machines
Scan to Onedrive via PaperCut
See all 6 articles
Phones
2
Cisco IP Phone - Quick Start Guide & User Manual
How to open a conference line
Room Technology
How To
8
How To Use Classroom Technology
How to Hold a Hybrid Meeting Using Microsoft Teams
Microsoft Surface Hub User Guide
Reserve a room
Using AirMedia In the Classroom: MacBook Edition
See all 8 articles
FAQ
3
How do I report a problem?
Request help for my event
Classroom and Conference room AV Capabilities
Microsoft 365
FAQ
4
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
International availability
Microsoft Project
2
Install Microsoft Project
Project Web App
Microsoft Office
4
Office 365 Apps Installation
Office 365 Apps System Requirements
Find Time
Deactivate Office 365 on a device
Microsoft Teams
12
Microsoft Teams Documentation and Help Center
Microsoft Teams Meeting - External User Access Guide
How to Assign Roles in a Teams Meeting
Make a test call in Microsoft Teams
Microsoft Teams Requirements
See all 12 articles
Student Resources
How To
2
HU Laptop Loaner Program
Harrisburg University Bookstore
FAQ
3
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Academic Software
8
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
LinkedIn Learning
Microsoft Azure Dev Tools for Teaching
Azure Labs
See all 8 articles
Learning Technologies
Course Access
2
I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
How long will my courses be available after the end of a semester?
Canvas Learning Management System (LMS)
3
How do I access Canvas?
Canvas Learning Management System (LMS) Support
How Faculty can Use Canvas To Track Attendance
Microsoft Teams Class Environments
5
How do I access Microsoft Teams for virtual lectures and course sessions as a student??
Virtual Class Emergency Support Line
Bandwidth requirments to participate in synchronus online sessions
Faculty - Guest Speaker Access to Virtual Session(s)
How do I access Microsoft Teams recordings of virtual lectures and sessions?
Frequently Asked Questions
0
Miscellaneous
How To
7
Emergency Alerts - New Enrollment
Emergency Alerts - Renew Expired Service
[Library] Interlibrary Loan System
Importing Signature via Adobe Reader
Transcripts
See all 7 articles
FAQ
4
How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
Records and Registration
Business Office
IT Security
General
6
Protecting Your Computer
Antivirus Software
Vector Information Security Training Courses
Smishing (SMS Text Fraud)
Your sign-in was blocked
See all 6 articles
Email
6
How do I report suspicious emails?
Identify Phishing 101
Disabled - Basic Authentication in Exchange Online
Office 365 Users Targeted by Voicemail Scam Pages
ATP Safe Links
See all 6 articles
Multi-Factor Authentication
5
What is MFA (Multi-Factor Authentication)?
Multi-Factor Authentication & Microsoft Authenticator Application
Passwordless Authentication
Non QR Code - MFA Setup
Authenticator Lite (in Outlook)
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