Harrisburg University IT Helpdesk

About Us 2

• General Info
• IT Help Hours

Getting Started 2

• How to submit a ticket
• Computer Requirements

How To 2

• Directory changes
• Change Address

How To 3

• Email on a Mobile Device
• Accessing Email in Office 365
• Managing Members of a Distribution List

FAQ 4

• What if I'm unable to login to email?
• I think an email is getting blocked, what can I do?
• What is my email address?
• Auto-Forwarding of E-mail

How To 0

FAQ 6

• Student Alumni Accounts
• I don't know my ID number
• MyHU Login
• I was never given a credentials, how do I receive one?
• My Name is Misspelled or Incorrect

See all 6 articles

Password Management 3

• I Need to Change my Password
• I Forgot My Password
• I Missed the Deadline to Change My Password

How To 5

• Connect to Harrisburg University's Wireless Networks
• Connecting Smart TVs, Streaming Players, and Media Devices
• Guest Wireless Access
• Ethernet Ports in Residence Halls
• Clear your browser cache

Printing 5

• Where are the printers located
• How do I print?
• Papercut Printer Interface
• Fax Machines
• Scan to Onedrive via PaperCut

Phones 1

• Cisco IP Phone - Quick Start Guide & User Manual

How To 10

• How To Use Classroom Technology
• Microsoft Surface Hub User Guide
• Record your in person class using Microsoft Teams
• Reserve a room
• Skype/video call in a classroom

See all 10 articles

FAQ 4

• How do I report a problem?
• Request help for my event
• Video Enabled Classrooms
• Room Capabilities

FAQ 3

• What is Office 365?
• I suddenly can't edit my documents (Mac)
• How to use Microsoft Planner

Microsoft Project 1

• Install Microsoft Project

Microsoft Office 4

• Office 365 Apps Installation
• Office 365 Apps System Requirements
• Find Time
• Deactivate Office 365 on a device

Microsoft Teams 10

• Microsoft Teams Documentation and Help Center
• Microsoft Teams Meeting - External User Access Guide
• How to Assign Roles in a Teams Meeting
• Make a test call in Microsoft Teams
• Microsoft Teams Requirements

See all 10 articles

How To 3

• Student ID Card Replacement
• HU Laptop Loaner Program
• Never Received my ID Badge

FAQ 3

• How do I schedule an appointment with IT?
• The Course I Want To Register For Is Full
• Internet Connectivity for Teachers & Students during COVID-19 Closures

Academic Software 7

• Harrisburg University OnTheHub (Academic Software)
• Software Request Policy
• LinkedIn Learning
• Microsoft Azure Dev Tools for Teaching
• Azure Labs

See all 7 articles

How To 0

Course Access 3

• I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
• I registered today for a class that starts tonight, what should I do?
• How long will my courses be available after the end of a semester?

Adobe Connect 7

• How do I access Adobe Connect for my online synchronous sessions?
• Adobe Connect Emergency Help Line
• Can't join Adobe Connect! What to do with the blank white screen or failure to load.
• Adobe Connect Mobile Application
• Bandwidth requirments to participate in synchronus online sessions

See all 7 articles

Canvas 2

• How to access Canvas
• Canvas Help

Frequently Asked Questions 1

• Where can I find more information about the transition from Moodle to Canvas?

Moodle 0

How To 5

• Emergency Alerts - Omnilert
• [Library] Interlibrary Loan System
• Importing Signature via Adobe Reader
• Transcripts
• Make Reader or Acrobat the default program for opening PDF files on Windows 10

FAQ 4

• How do I request a change on the HarrisburgU.edu website?
• My laptop is slow, how do I fix it?
• Records and Registration
• International Student Office (DSOs)

General 4

• Protecting Your Computer
• Antivirus Software
• Removing Viruses and Malware from Windows or Mac OS
• MFA (Multi-Factor Authentication)

Email 5

• How do I report suspicious emails?
• Identify Phishing 101
• Legacy Authentication - IMAP/SMTP/POP/EWS - NOT SUPPORTED
• Office 365 Users Targeted by Voicemail Scam Pages
• ATP Safe Links