Harrisburg University IT Helpdesk

About Us 2

• General Info
• IT Help Hours

Getting Started 3

• How to submit a ticket
• Laptop Requirements
• Schedule an Appointment

How To 2

• Directory changes
• Change Address

How To 2

• Accessing Email in Office 365
• Email on a Mobile Device

FAQ 3

• What if I'm unable to login to email?
• I think an email is getting blocked, what can I do?
• What is my email address?

How To 0

FAQ 3

• Alumni accounts
• MyHU Login
• My Name is Misspelled or Incorrect

Password Management 6

• I Need to Change my Password
• I Forgot My Password
• I don't know my ID number
• I was never given a credentials, how do I receive one?
• I Missed the Deadline to Change My Password

See all 6 articles

How To 4

• Connect to Harrisburg University's Wireless Networks
• Connecting Smart TVs, Streaming Players, and Media Devices
• Guest Wireless Access
• Ethernet Ports in Residence Halls

Printing 5

• Where are the printers located
• How do I print?
• Papercut Printer Interface
• Fax Machines
• Scan to Onedrive via PaperCut

Phones 1

• Cisco IP Phone - Quick Start Guide & User Manual

How To 11

• How To Use Classroom Technology
• Microsoft HUB User Guide
• Record your class using Teams
• Reserve a room
• Skype/video call in a classroom

See all 11 articles

FAQ 4

• How do I report a problem?
• Request help for my event
• Video Enabled Classrooms
• Room Capabilities

FAQ 3

• What is Office 365?
• I suddenly can't edit my documents (Mac)
• How to use Microsoft Planner

Microsoft Project 1

• Install Microsoft Project

Microsoft Office 4

• Office 2016 ProPlus Installation
• Office 2016 ProPlus System Requirements
• Microsoft Teams
• Find Time

Microsoft Teams 11

• Microsoft Teams Help Center
• Microsoft Teams in the Classroom
• Microsoft Teams Meeting - External User Access Guide
• How to Assign Roles in a Teams Meeting
• Make a test call in Microsoft Teams

See all 11 articles

How To 3

• Student ID Card Replacement
• HU Laptop Loaner Program
• Never Received my ID Badge

FAQ 4

• How do I schedule an appointment with IT?
• The Course I Want To Register For Is Full
• Internet Connectivity for Teachers & Students during COVID-19 Closures
• Temporary Access to Creative Cloud desktop Apps

Academic Software 5

• Harrisburg University OnTheHub (Academic Software)
• Software Request Policy
• LinkedIn Learning
• Microsoft Azure Dev Tools for Teaching
• Azure Labs

How To 0

Course Access 3

• I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
• I registered today for a class that starts tonight, what should I do?
• How long will my courses be available after the end of a semester?

Adobe Connect 7

• How do I access Adobe Connect for my online synchronous sessions?
• Adobe Connect Emergency Help Line
• Can't join Adobe Connect! What to do with the blank white screen or failure to load.
• Adobe Connect Mobile Application
• Bandwidth requirments to participate in synchronus online sessions

See all 7 articles

Canvas 2

• How to access Canvas
• Canvas Help

Frequently Asked Questions 1

• Where can I find more information about the transition from Moodle to Canvas?

Moodle 0

How To 3

• Emergency Alerts - Omnilert
• [Library] Interlibrary Loan System
• Importing Signature via Adobe Reader

FAQ 6

• How do I request a change on the HarrisburgU.edu website?
• My laptop is slow, how do I fix it?
• International Student Office
• 1098T Form
• Records and Registration

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General 4

• Protecting Your Computer
• Antivirus Software
• Removing Viruses and Malware from Windows or Mac OS
• MFA (Multi-Factor Authentication)

Email 4

• How do I report spam?
• Identify and Report Phishing 101
• Legacy Authentication - IMAP/SMTP/POP/EWS - NOT SUPPORTED
• Office 365 Users Targeted by Voicemail Scam Pages