Harrisburg University IT Helpdesk

About Us 2

• General Info
• IT Help Hours

Getting Started 3

• How to submit a ticket
• Computer Requirements
• Schedule an Appointment

How To 2

• Directory changes
• Change Address

How To 5

• How to Access Harrisburg University Email
• Access Office 365 email on the web
• Email on a Mobile Device
• Managing Members of a Distribution List
• Send mail from the shared mailbox

FAQ 5

• What if I'm unable to login to email?
• I think an email is getting blocked, what can I do?
• What is my email address?
• Auto-Forwarding of E-mail Restrictions
• EXTERNAL EMAIL FLAG

How To 0

FAQ 7

• Student Alumni Accounts
• I don't know my ID number
• MyHU Login
• Where can I find my credentials?
• My Name is Misspelled or Incorrect

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Password Management 5

• Staff, Current Students & Alumni Users - Change Password
• Staff, Current Students & Alumni Users - Forgot/Recover Password
• Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
• Staff, Current Students & Alumni Users - Update Security Info
• Non Alumni Users - Password Management

ID Card 4

• ID Card - New Faculty/Staff
• ID Card - New Undergraduate Student
• ID Card - Replacement
• Mobile Credential

How To 6

• Connect to Harrisburg University's Wireless Networks
• Connecting Smart TVs, Streaming Devices, and Game Consoles
• Guest Wireless Access
• Ethernet Ports in Residence Halls
• Clear your browser cache

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Printing 6

• Where are the printers located
• How do I print?
• Papercut Printer Interface
• Fax Machines
• Scan to Onedrive via PaperCut

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Phones 2

• Cisco IP Phone - Quick Start Guide & User Manual
• How to open a conference line

How To 7

• How To Use Classroom Technology
• How to Hold a Hybrid Meeting Using Microsoft Teams
• Microsoft Surface Hub User Guide
• Reserve a room
• Using AirMedia In the Classroom: MacBook Edition

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FAQ 3

• How do I report a problem?
• Request help for my event
• Classroom and Conference room AV Capabilities

FAQ 4

• What is Office 365?
• I suddenly can't edit my documents (Mac)
• How to use Microsoft Planner
• International availability

Microsoft Project 1

• ProjectPlan365

Microsoft Office 4

• Office 365 Apps Installation
• Office 365 Apps System Requirements
• Find Time
• Deactivate Office 365 on a device

Microsoft Teams 12

• Microsoft Teams Documentation and Help Center
• Microsoft Teams Meeting - External User Access Guide
• How to Assign Roles in a Teams Meeting
• Make a test call in Microsoft Teams
• Microsoft Teams Requirements

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How To 2

• HU Laptop Loaner Program
• Harrisburg University Bookstore

FAQ 3

• How do I schedule an appointment with IT?
• The Course I Want To Register For Is Full
• Internet Connectivity for Teachers & Students during COVID-19 Closures

Academic Software 7

• Harrisburg University OnTheHub (Academic Software)
• Software Request Policy
• LinkedIn Learning
• Microsoft Azure Dev Tools for Teaching
• Azure Labs

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Course Access 2

• I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
• How long will my courses be available after the end of a semester?

Canvas Learning Management System (LMS) 3

• How do I access Canvas?
• Canvas Learning Management System (LMS) Support
• How Faculty can Use Canvas To Track Attendance

Microsoft Teams Class Environments 5

• How do I access Microsoft Teams for virtual lectures and course sessions as a student??
• Virtual Class Emergency Support Line
• Bandwidth requirments to participate in synchronus online sessions
• Faculty - Guest Speaker Access to Virtual Session(s)
• How do I access Microsoft Teams recordings of virtual lectures and sessions?

Frequently Asked Questions 0

How To 7

• Emergency Alerts - New Enrollment
• Emergency Alerts - Renew Expired Service
• [Library] Interlibrary Loan System
• Importing Signature via Adobe Reader
• Transcripts

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FAQ 4

• How do I request a change on the HarrisburgU.edu website?
• My laptop is slow, how do I fix it?
• Records and Registration
• Business Office

General 6

• Protecting Your Computer
• Antivirus Software
• Vector Information Security Training Courses
• Smishing (SMS Text Fraud)
• Your sign-in was blocked

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Email 6

• How do I report suspicious emails?
• Identify Phishing 101
• Disabled - Basic Authentication in Exchange Online
• Office 365 Users Targeted by Voicemail Scam Pages
• ATP Safe Links

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Multi-Factor Authentication 5

• What is MFA (Multi-Factor Authentication)?
• Multi-Factor Authentication & Microsoft Authenticator Application
• Passwordless Authentication
• Non QR Code - MFA Setup
• Authenticator Lite (in Outlook)

Overview - Supported Software and Tools (Coming Soon!) 0

Institution-Wide Tools and Software (Coming Soon!) 0

Program-Specific Tools and Software (Coming Soon!) 0

Emergency Communication Strategy 0