Harrisburg University IT Helpdesk
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Contact us @ 717-901-5177
IT Help Hours
How to submit a ticket
Schedule an Appointment
How to Access Harrisburg University Email
Access Office 365 email on the web
Email on a Mobile Device
Managing Members of a Distribution List
How to Send an Email From a Delegated Account in Outlook
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
Auto-Forwarding of E-mail
EXTERNAL EMAIL FLAG
Student Alumni Accounts
I don't know my ID number
I was never given credentials. Where can I find my credentials?
My Name is Misspelled or Incorrect
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Staff, Current Students & Alumni Users - Change Password
Staff, Current Students & Alumni Users - I Forgot My Password
Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
Staff, Current Students & Alumni Users - Update Security Info
Non Alumni Users - Password Management
ID Card - New Faculty/Staff
ID Card - New Graduate Student
ID Card - New Undergraduate Student
ID Card - Replacement
Internet and Network
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Devices, and Game Consoles
Guest Wireless Access
Ethernet Ports in Residence Halls
Clear your browser cache
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Where are the printers located
How do I print?
Papercut Printer Interface
Scan to Onedrive via PaperCut
Cisco IP Phone - Quick Start Guide & User Manual
How to open a conference line
How To Use Classroom Technology
How to Record/Virtually Hold Your Class Using Microsoft Teams
How to Record/Virtually Hold Your Meeting Using Microsoft Teams Meet Now
Microsoft Surface Hub User Guide
Reserve a room
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How do I report a problem?
Request help for my event
Classroom and Conference room AV Capabilities
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
Install Microsoft Project
Project Web App
Office 365 Apps Installation
Office 365 Apps System Requirements
Deactivate Office 365 on a device
Microsoft Teams Documentation and Help Center
Microsoft Teams Meeting - External User Access Guide
How to Assign Roles in a Teams Meeting
Make a test call in Microsoft Teams
Microsoft Teams Requirements
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HU Laptop Loaner Program
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
Microsoft Azure Dev Tools for Teaching
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I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
How long will my courses be available after the end of a semester?
Canvas Learning Management System (LMS)
How do I access Canvas?
Canvas Learning Management System (LMS) Support
How Faculty can Use Canvas To Track Attendance
Microsoft Teams Class Environments
How do I access Microsoft Teams for virtual lectures and course sessions?
Virtual Class Emergency Support Line
Bandwidth requirments to participate in synchronus online sessions
Faculty - TA or Guest Speaker Access to Host Virtual Session
How do I access Microsoft Teams recordings of virtual lectures and sessions?
Frequently Asked Questions
Emergency Alerts - New Enrollment
Emergency Alerts - Renew Expired Service
[Library] Interlibrary Loan System
Importing Signature via Adobe Reader
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How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
Records and Registration
Your sign-in was blocked
Protecting Your Computer
Removing Viruses and Malware from Windows or Mac OS
Vector Information Security Training Courses
How do I report suspicious emails?
Identify Phishing 101
Disabled - Basic Authentication in Exchange Online
Office 365 Users Targeted by Voicemail Scam Pages
ATP Safe Links
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MFA (Multi-Factor Authentication)
Multi-Factor Authentication & Microsoft Authenticator Application
Help Desk Software
by Freshdesk Support Desk