Harrisburg University IT Helpdesk
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Contact us @ 717-901-5177
Knowledge base
General
About Us
2
General Info
IT Help Hours
Getting Started
2
How to submit a ticket
Computer Requirements
How To
2
Directory changes
Change Address
Email
How To
4
Email on a Mobile Device
Accessing Email in Office 365
Managing Members of a Distribution List
How to Send an Email From a Delegated Account in Outlook
FAQ
5
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
Auto-Forwarding of E-mail
EXTERNAL EMAIL FLAG
User Accounts
How To
0
FAQ
6
Student Alumni Accounts
I don't know my ID number
MyHU Login
I was never given a credentials, how do I receive one?
My Name is Misspelled or Incorrect
See all 6 articles
Password Management
5
Staff, Current Students & Alumni Users - Change Password
Staff, Current Students & Alumni Users - I Forgot My Password
Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
Staff, Current Students & Alumni Users - Update Security Info
Non Alumni Users - Password Management
Internet and Network
How To
5
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Players, and Media Devices
Guest Wireless Access
Ethernet Ports in Residence Halls
Clear your browser cache
Printing
5
Where are the printers located
How do I print?
Papercut Printer Interface
Fax Machines
Scan to Onedrive via PaperCut
Phones
1
Cisco IP Phone - Quick Start Guide & User Manual
Room Technology
How To
9
How To Use Classroom Technology
Microsoft Surface Hub User Guide
Record your in person class using Microsoft Teams
Reserve a room
Turn on the projection system
See all 9 articles
FAQ
4
How do I report a problem?
Request help for my event
Video Enabled Classrooms
Room Capabilities
Office 365
FAQ
3
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
Microsoft Project
1
Install Microsoft Project
Microsoft Office
4
Office 365 Apps Installation
Office 365 Apps System Requirements
Find Time
Deactivate Office 365 on a device
Microsoft Teams
11
Microsoft Teams Documentation and Help Center
Microsoft Teams Meeting - External User Access Guide
How to Assign Roles in a Teams Meeting
Make a test call in Microsoft Teams
Microsoft Teams Requirements
See all 11 articles
Student Resources
How To
3
Student ID Card Replacement
HU Laptop Loaner Program
Never Received my ID Badge
FAQ
3
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Academic Software
7
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
LinkedIn Learning
Microsoft Azure Dev Tools for Teaching
Azure Labs
See all 7 articles
Learning Technologies
How To
0
Course Access
3
I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
I registered today for a class that starts tonight, what should I do?
How long will my courses be available after the end of a semester?
Adobe Connect
7
How do I access Adobe Connect for my online synchronous sessions?
Adobe Connect Emergency Help Line
Can't join Adobe Connect! What to do with the blank white screen or failure to load.
Adobe Connect Mobile Application
Bandwidth requirments to participate in synchronus online sessions
See all 7 articles
Canvas
2
How to access Canvas
Canvas Help
Frequently Asked Questions
0
Moodle
0
Miscellaneous
How To
5
Emergency Alerts - Omnilert
[Library] Interlibrary Loan System
Importing Signature via Adobe Reader
Transcripts
Make Reader or Acrobat the default program for opening PDF files on Windows 10
FAQ
4
How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
Records and Registration
International Student Office (DSOs)
IT Security
General
5
MFA (Multi-Factor Authentication)
Your sign-in was blocked
Protecting Your Computer
Antivirus Software
Removing Viruses and Malware from Windows or Mac OS
Email
6
How do I report suspicious emails?
Identify Phishing 101
Legacy Authentication - IMAP/SMTP/POP/EWS - NOT SUPPORTED
Office 365 Users Targeted by Voicemail Scam Pages
ATP Safe Links
See all 6 articles
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