Harrisburg University IT Helpdesk
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Contact us @ 717-901-5177
Due to the anticipated inclement weather, Harrisburg University will shift to FULLY REMOTE operations on Tuesday, March 3, 2026. All classes and operations will be delivered virtually.
Knowledge base
General
About Us
2
General Info
IT Help Hours
Getting Started
3
How to submit a ticket
Computer Requirements
Schedule an Appointment
How To
2
Directory changes
Change Address
Email
How To
5
How to Access Harrisburg University Email
Access Office 365 email on the web
Email on a Mobile Device
Managing Members of a Distribution List
Send mail from the shared mailbox
FAQ
5
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
Auto-Forwarding of E-mail Restrictions
EXTERNAL EMAIL FLAG
User Accounts
How To
0
FAQ
7
Student Alumni Accounts
I don't know my ID number
MyHU Login
Where can I find my credentials?
My Name is Misspelled or Incorrect
View all 7
Password Management
5
Staff, Current Students & Alumni Users - Change Password
Staff, Current Students & Alumni Users - Forgot/Recover Password
Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
Staff, Current Students & Alumni Users - Update Security Info
Non Alumni Users - Password Management
ID Card
4
ID Card - New Faculty/Staff
ID Card - New Undergraduate Student
ID Card - Replacement
Mobile Credential
Internet and Network
How To
6
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Devices, and Game Consoles
Guest Wireless Access
Ethernet Ports in Residence Halls
Clear your browser cache
View all 6
Printing
6
Where are the printers located
How do I print?
Papercut Printer Interface
Fax Machines
Scan to Onedrive via PaperCut
View all 6
Phones
2
Cisco IP Phone - Quick Start Guide & User Manual
How to open a conference line
Room Technology
How To
8
How To Use Classroom Technology
How to Hold a Hybrid Class or Meeting Using Microsoft Teams
Microsoft Surface Hub User Guide
Reserve a room
How to request Room Technology Support for your Event or Meeting
View all 8
FAQ
3
How do I report a problem?
Request help for my event
Classroom and Conference Room AV Capabilities
Microsoft 365
FAQ
4
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
International availability
Microsoft Project
1
ProjectPlan365
Microsoft Office
4
Office 365 Apps Installation
Office 365 Apps System Requirements
Find Time
Deactivate Office 365 on a device
Microsoft Teams
12
Microsoft Teams Documentation and Help Center
Microsoft Teams Meeting - External User Access Guide
How to Assign Roles in a Teams Meeting
Make a test call in Microsoft Teams
Microsoft Teams Requirements
View all 12
Student Resources
How To
2
HU Laptop Loaner Program
Harrisburg University Bookstore
FAQ
3
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Academic Software
7
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
LinkedIn Learning
Microsoft Azure Dev Tools for Teaching
Azure Labs
View all 7
Learning Technologies
Course Access
2
I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
How long will my courses be available after the end of a semester?
Canvas Learning Management System (LMS)
3
How do I access Canvas?
Canvas Learning Management System (LMS) Support
How Faculty can Use Canvas To Track Attendance
Microsoft Teams Class Environments
5
How do I access Microsoft Teams for virtual lectures and course sessions as a student?
Virtual Class Emergency Support Line
Bandwidth requirments to participate in synchronus online sessions
Faculty - Guest Speaker Access to Virtual Session(s)
How do I access Microsoft Teams recordings of virtual lectures and sessions?
Frequently Asked Questions
0
Miscellaneous
How To
7
Emergency Alerts - New Enrollment
Emergency Alerts - Renew Expired Service
[Library] Interlibrary Loan System
Importing Signature via Adobe Reader
Transcripts
View all 7
FAQ
4
How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
Records and Registration
Business Office
IT Security
General
6
Protecting Your Computer
Antivirus Software
Vector Information Security Training Courses
Smishing (SMS Text Fraud)
Your sign-in was blocked
View all 6
Email
6
How do I report suspicious emails?
Identify Phishing 101
Disabled - Basic Authentication in Exchange Online
Office 365 Users Targeted by Voicemail Scam Pages
ATP Safe Links
View all 6
Multi-Factor Authentication
5
What is MFA (Multi-Factor Authentication)?
Multi-Factor Authentication & Microsoft Authenticator Application
Passwordless Authentication
Non QR Code - MFA Setup
Authenticator Lite (in Outlook)
Supported Tools and Software
Overview - Supported Software and Tools
1
Overview - Supported Software and Tools
Institution-Wide Tools and Software
1
Institution-Wide Tools and Software
Program-Specific Tools and Software
14
Project Management Tools and Software
Learning Technologies and Media Systems Tools and Software
Doctorate in Physical Therapy Tools and Software
Doctorate in Computational Sciences Tools and Software
Cybersecurity Operations and Management
View all 14
Emergency Communication Strategy
Emergency Communication Strategy
0
Help Desk Software
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