Harrisburg University IT Helpdesk
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Contact us @ 717-901-5177
IT Help Hours
How to submit a ticket
Email on a Mobile Device
Accessing Email in Office 365
Managing Members of a Distribution List
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
My Name is Misspelled or Incorrect
I Need to Change my Password
I Forgot My Password
I don't know my ID number
I was never given a credentials, how do I receive one?
I Missed the Deadline to Change My Password
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Internet and Network
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Players, and Media Devices
Guest Wireless Access
Ethernet Ports in Residence Halls
Where are the printers located
How do I print?
Papercut Printer Interface
Scan to Onedrive via PaperCut
Cisco IP Phone - Quick Start Guide & User Manual
How To Use Classroom Technology
Microsoft Surface Hub User Guide
Record your in person class using Microsoft Teams
Reserve a room
Skype/video call in a classroom
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How do I report a problem?
Request help for my event
Video Enabled Classrooms
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
Install Microsoft Project
Office 365 Apps Installation
Office 365 Apps System Requirements
Microsoft Teams Documentation and Help Center
Microsoft Teams Meeting - External User Access Guide
How to Assign Roles in a Teams Meeting
Make a test call in Microsoft Teams
Microsoft Teams Requirements
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Student ID Card Replacement
HU Laptop Loaner Program
Never Received my ID Badge
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
Microsoft Azure Dev Tools for Teaching
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I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
I registered today for a class that starts tonight, what should I do?
How long will my courses be available after the end of a semester?
How do I access Adobe Connect for my online synchronous sessions?
Adobe Connect Emergency Help Line
Can't join Adobe Connect! What to do with the blank white screen or failure to load.
Adobe Connect Mobile Application
Bandwidth requirments to participate in synchronus online sessions
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How to access Canvas
Frequently Asked Questions
Where can I find more information about the transition from Moodle to Canvas?
Emergency Alerts - Omnilert
[Library] Interlibrary Loan System
Importing Signature via Adobe Reader
How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
Records and Registration
International Student Office (DSOs)
Protecting Your Computer
Removing Viruses and Malware from Windows or Mac OS
MFA (Multi-Factor Authentication)
How do I report suspicious emails?
Identify Phishing 101
Legacy Authentication - IMAP/SMTP/POP/EWS - NOT SUPPORTED
Office 365 Users Targeted by Voicemail Scam Pages
Help Desk Software