Harrisburg University IT Helpdesk
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Contact us @ 717-901-5177
IT Help Hours
How to submit a ticket
Schedule an Appointment
Access Office 365 email on the web
Email on a Mobile Device
Managing Members of a Distribution List
How to Send an Email From a Delegated Account in Outlook
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
Auto-Forwarding of E-mail
EXTERNAL EMAIL FLAG
Student Alumni Accounts
I don't know my ID number
I was never given a credentials, how do I receive one?
My Name is Misspelled or Incorrect
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Staff, Current Students & Alumni Users - Change Password
Staff, Current Students & Alumni Users - I Forgot My Password
Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
Staff, Current Students & Alumni Users - Update Security Info
Non Alumni Users - Password Management
Internet and Network
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Devices, and Game Consoles
Guest Wireless Access
Ethernet Ports in Residence Halls
Clear your browser cache
Where are the printers located
How do I print?
Papercut Printer Interface
Scan to Onedrive via PaperCut
Cisco IP Phone - Quick Start Guide & User Manual
How to open a conference line
How To Use Classroom Technology
How to Record/Virtually Hold Your Class Using Microsoft Teams
How to Record/Virtually Hold Your Meeting Using Microsoft Teams Meet Now
Microsoft Surface Hub User Guide
Reserve a room
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How do I report a problem?
Request help for my event
Classroom and Conference room AV Capabilities
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
Install Microsoft Project
Office 365 Apps Installation
Office 365 Apps System Requirements
Deactivate Office 365 on a device
Microsoft Teams Documentation and Help Center
Microsoft Teams Meeting - External User Access Guide
How to Assign Roles in a Teams Meeting
Make a test call in Microsoft Teams
Microsoft Teams Requirements
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Student ID Card Replacement
HU Laptop Loaner Program
Never Received my ID Badge
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
Microsoft Azure Dev Tools for Teaching
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I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
How long will my courses be available after the end of a semester?
Canvas Learning Management System (LMS)
How do I access Canvas?
Canvas Learning Management System (LMS) Support
How Faculty can Use Canvas To Track Attendance
Microsoft Teams Class Environments
How do I access Microsoft Teams for virtual lectures and course sessions?
Virtual Class Emergency Support Line
Bandwidth requirments to participate in synchronus online sessions
Faculty - TA or Guest Speaker Access to Host Virtual Session
How do I access Microsoft Teams recordings of virtual lectures and sessions?
Frequently Asked Questions
Emergency Alerts - New Enrollment
Emergency Alerts - Renew Expired Service
[Library] Interlibrary Loan System
Importing Signature via Adobe Reader
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How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
Records and Registration
International Student Office (DSOs)
MFA (Multi-Factor Authentication)
Your sign-in was blocked
Protecting Your Computer
Removing Viruses and Malware from Windows or Mac OS
How do I report suspicious emails?
Identify Phishing 101
Legacy Authentication - IMAP/SMTP/POP/EWS - NOT SUPPORTED
Office 365 Users Targeted by Voicemail Scam Pages
ATP Safe Links
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Help Desk Software
by Freshdesk Support Desk