Harrisburg University IT Helpdesk

About Us 2

• General Info
• IT Help Hours

Getting Started 3

• How to submit a ticket
• Computer Requirements
• Schedule an Appointment

How To 2

• Directory changes
• Change Address

How To 4

• Access Office 365 email on the web
• Email on a Mobile Device
• Managing Members of a Distribution List
• How to Send an Email From a Delegated Account in Outlook

FAQ 5

• What if I'm unable to login to email?
• I think an email is getting blocked, what can I do?
• What is my email address?
• Auto-Forwarding of E-mail
• EXTERNAL EMAIL FLAG

How To 0

FAQ 7

• Student Alumni Accounts
• I don't know my ID number
• MyHU Login
• I was never given a credentials, how do I receive one?
• My Name is Misspelled or Incorrect

View all 7

Password Management 5

• Staff, Current Students & Alumni Users - Change Password
• Staff, Current Students & Alumni Users - I Forgot My Password
• Staff, Current Students & Alumni Users - I Missed the Deadline to Change My Password
• Staff, Current Students & Alumni Users - Update Security Info
• Non Alumni Users - Password Management

How To 5

• Connect to Harrisburg University's Wireless Networks
• Connecting Smart TVs, Streaming Devices, and Game Consoles
• Guest Wireless Access
• Ethernet Ports in Residence Halls
• Clear your browser cache

Printing 5

• Where are the printers located
• How do I print?
• Papercut Printer Interface
• Fax Machines
• Scan to Onedrive via PaperCut

Phones 2

• Cisco IP Phone - Quick Start Guide & User Manual
• How to open a conference line

How To 9

• How To Use Classroom Technology
• How to Record/Virtually Hold Your Class Using Microsoft Teams
• How to Record/Virtually Hold Your Meeting Using Microsoft Teams Meet Now
• Microsoft Surface Hub User Guide
• Reserve a room

View all 9

FAQ 3

• How do I report a problem?
• Request help for my event
• Classroom and Conference room AV Capabilities

FAQ 4

• What is Office 365?
• I suddenly can't edit my documents (Mac)
• How to use Microsoft Planner
• International availability

Microsoft Project 1

• Install Microsoft Project

Microsoft Office 4

• Office 365 Apps Installation
• Office 365 Apps System Requirements
• Find Time
• Deactivate Office 365 on a device

Microsoft Teams 11

• Microsoft Teams Documentation and Help Center
• Microsoft Teams Meeting - External User Access Guide
• How to Assign Roles in a Teams Meeting
• Make a test call in Microsoft Teams
• Microsoft Teams Requirements

View all 11

How To 3

• Student ID Card Replacement
• HU Laptop Loaner Program
• Never Received my ID Badge

FAQ 3

• How do I schedule an appointment with IT?
• The Course I Want To Register For Is Full
• Internet Connectivity for Teachers & Students during COVID-19 Closures

Academic Software 7

• Harrisburg University OnTheHub (Academic Software)
• Software Request Policy
• LinkedIn Learning
• Microsoft Azure Dev Tools for Teaching
• Azure Labs

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Course Access 2

• I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
• How long will my courses be available after the end of a semester?

Canvas Learning Management System (LMS) 3

• How do I access Canvas?
• Canvas Learning Management System (LMS) Support
• How Faculty can Use Canvas To Track Attendance

Microsoft Teams Class Environments 5

• How do I access Microsoft Teams for virtual lectures and course sessions?
• Virtual Class Emergency Support Line
• Bandwidth requirments to participate in synchronus online sessions
• Faculty - TA or Guest Speaker Access to Host Virtual Session
• How do I access Microsoft Teams recordings of virtual lectures and sessions?

Frequently Asked Questions 0

How To 6

• Emergency Alerts - New Enrollment
• Emergency Alerts - Renew Expired Service
• [Library] Interlibrary Loan System
• Importing Signature via Adobe Reader
• Transcripts

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FAQ 5

• How do I request a change on the HarrisburgU.edu website?
• My laptop is slow, how do I fix it?
• Records and Registration
• International Student Office (DSOs)
• Business Office

General 5

• MFA (Multi-Factor Authentication)
• Your sign-in was blocked
• Protecting Your Computer
• Antivirus Software
• Removing Viruses and Malware from Windows or Mac OS

Email 6

• How do I report suspicious emails?
• Identify Phishing 101
• Legacy Authentication - IMAP/SMTP/POP/EWS - NOT SUPPORTED
• Office 365 Users Targeted by Voicemail Scam Pages
• ATP Safe Links

View all 6