Office of Information Services
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New support ticket
Check ticket status
Contact us @ 717-901-5177
IT Help Hours
How to submit a ticket
Schedule an Appointment
Accessing Email in Office 365
Email on a Mobile Device
What if I'm unable to login to email?
I think an email is getting blocked, what can I do?
What is my email address?
I am unable to login to Moodle
Forgot Password/Recover Password
I don't know my ID number
I was never given a credentials, how do I receive one?
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Internet and Network
Connect to Harrisburg University's Wireless Networks
Connecting Smart TVs, Streaming Players, and Media Devices
Guest Wireless Access
Ethernet Ports in Residence Halls
Where are the printers located
How do I print?
Papercut Printer Interface
Cisco IP Phone - Quick Start Guide & User Manual
How To Use Classroom Technology
Microsoft HUB User Guide
Record your class using Teams
Reserve a room
Skype/video call in a classroom
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How do I report a problem?
Request help for my event
Video Enabled Classrooms
What is Office 365?
I suddenly can't edit my documents (Mac)
How to use Microsoft Planner
Install Microsoft Project
Office 2016 ProPlus Installation
Office 2016 ProPlus System Requirements
Skype to Microsoft Teams Quick Start Guide
Microsoft Teams Help Center
Microsoft Teams Meeting - External User Access Guide
Microsoft Teams Requirements
Teams Chat and Online Meeting Training Video
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Student ID Card Replacement
HU Laptop Loaner Program
Never Received my ID Badge
How do I schedule an appointment with IT?
The Course I Want To Register For Is Full
Internet Connectivity for Teachers & Students during COVID-19 Closures
Temporary Access to Creative Cloud desktop Apps
Harrisburg University OnTheHub (Academic Software)
Software Request Policy
Frequently Asked Questions
Where can I find more information about the transition from Moodle to Canvas?
How do I know if my course will be offered in Moodle or Canvas?
I registered for classes in the upcoming semester, when will I see the courses on my dashboard?
I registered today for a class that starts tonight, what should I do?
How long will my courses be available after the end of a semester?
How do I access Adobe Connect for my online synchronous sessions?
Adobe Connect Emergency Help Line
Bandwidth requirments to participate in synchronus online sessions
Faculty - General Adobe Connect Considerations
Faculty - TA or Guest Speaker Access to Host Online Session
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How to access Canvas
How to access Moodle
Emergency Alerts - Omnilert
[Library] Interlibrary Loan System
How do I request a change on the HarrisburgU.edu website?
My laptop is slow, how do I fix it?
International Student Office
Records and Registration
Protecting Your Computer
Removing Viruses and Malware from Windows or Mac OS
MFA (Multi-Factor Authentication)
How do I report spam?
Identify and Report Phishing 101
Office 365 Users Targeted by Voicemail Scam Pages
Help Desk Software