Update - Service Restored - Microsoft Teams

Can't access Microsoft Teams

TM202916, Microsoft Teams, Last updated: February 3, 2020 9:13 AM

Start time: February 3, 2020 9:11 AM

StatusService degradation
User impact: Users may be unable to access Microsoft Teams.


Can't access Microsoft Teams  User Impact: Users may be unable to access Microsoft Teams.  Current status: We're investigating an issue where users may be unable to access Microsoft Teams. We're reviewing systems data to determine the cause of the issue.  Scope of impact: This issue may potentially affect any of your users attempting to access Microsoft Teams.  Next update by: Monday, February 3, 2020, 10:30 AM (3:30 PM UTC)

UPDATE: 11:00 AM


Title: Can't access Microsoft Teams  User Impact: Users may be unable to access Microsoft Teams.  


Current status: We've deployed the fix to roll out a new authentication certificate, which has completed. We're monitoring the service, however, affected users should start to see recovering in the next hour.  

Scope of impact: This issue may potentially affect any of your users attempting to access Microsoft Teams.  


Start time: Monday, February 3, 2020, at 1:15 PM UTC  

Root cause: An authentication certificate has expired causing users who have logged out and those that are still logged in to have issue using the service.