***Due to the number of courses that are moving to an 'online' format, the Adobe Connect Emergency Help Line hours have been temporarily extended to 8 AM to 8 PM EST Monday-Friday. The number is 717.901.5166. Please see below for more details about the help line.***
The Adobe Connect Emergency Help Line, 717.901.5166, is available Monday – Friday, from 6-9 pm EST, for faculty and students to receive emergency support. Please save this number to your phone so it is ready when needed. Examples of urgent vs. non-urgent help is detailed below. Please reserve this line for emergencies only.
*It is recommended that faculty post this information somewhere on the course home page so that students are aware of the Adobe Connect Emergency Help Line*
Type of Help | Contact Method | Examples |
URGENT (anything preventing learning from occurring in the moment of the online session) | Adobe Connect Emergency Help Line 717.901.5166 available Monday – Friday, from 6-9 pm EST | Faculty microphone not working, Faculty unable to share slides/screen, Faculty unable to enter classroom, Student unable to enter the classroom etc. |
Non-urgent (anything that can be handled outside of the online session) | Non-urgent Adobe Connect questions, submit a ticket through OIS Freshdesk support page https://ithelp.harrisburgu.edu/support/home | Student microphone not working, Questions on tool functionality etc. |