Spam is commonly defined as the sending of unsolicited bulk e-mail of either commercial or non-commercial intent. Spam includes, but is not limited to: advertisements, pyramid schemes, chain letters, propaganda, unwanted questionable subject matter, and/or email that contains a false or misleading header, subject line, identification of the sender, return address, routing or transmission path or other indication of origin, or that uses a third party domain name without permission. In addition, spam includes email that aims to market goods or services sent without the consent/solicitation of the recipient, or without a preexisting relationship between the sender and recipient. Presently, there is no universal method of definitively identifying and preventing email spam. This is a global problem, not confined to Harrisburg University.
If you are ever unsure about the legitimacy of a specific email please forward the email to spam@HarrisburgU.edu. Users are also able to forward suspicious messages to Microsoft’s Office 365 (O365)’s mail monitoring team directly via the firstname.lastname@example.org, email@example.com.
Report Suspicious Emails in Outlook
If you are using Outlook, emails can be reported using the Report Message add-in. This add-in provides a simple method for users to report suspicious emails such as spam, phishes, and other malicious content. To do so, highlight the message in question and click on the Report Message button in the Outlook ribbon. This will send a copy of the email to O365. With it, O365 will be able to improve their machine learning, as well as automatically send a copy to the HU OIS Team for their own evaluation.
The Report Message add-in works with Outlook 2016 to allow you to report suspicious messages to Microsoft as well as manage how your O365 email account treats these messages. Messages that your O365 email account marks as junk are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you receive a junk email in your inbox, you can use the Report Message add-in to send the message to O365 to help improve filters. If you find an email in your Junk Email folder that's not spam, you can use the Report Message add-in to mark it as a legitimate email, move the message to your Inbox, and report the false positive.
Image showing Report Message Add-In: