If you are a new graduate student and were directed to the helpdesk portal to request an ID, please follow the steps below.

  • Click “New Support Ticket," and create a ticket using your HU issued email address
  • State that you are a new undergraduate student that has not received an ID card.  
  • Include your full name and student ID number.  
  • Include if you are taking online or in-person classes 
    • For in-person classes, please include next planned on-campus date/time
    • For online classes, please note we do not mail IDs, but may provide an image for verification needs
  • You will receive a notification of any next steps needed to acquire your ID