Prior to the start of each semester, faculty should consider these general Adobe Connect recommendations:

  • Test Links/Browsers - Once they are created, we recommend that you always test your Adobe Connect links ahead of time to make sure that you are able to log in as the host for your courses each semester.  It is also a good idea to have two browsers that have been tested in case there is an issue.  Firefox no longer works with Adobe Connect and we’ve had some issues with Safari.  They are working to resolve this compatibility issue, but in the near term Firefox should be avoided. We can meet with you individually to conduct this testing – please submit a ticket through the OIS Freshdesk support page at
  • Mobile Devices Not Supported - We do not support the use of mobile devices for accessing Adobe Connect.  Many students have had success downloading the Adobe Connect app from the app store for their device and then opening a browser to launch Adobe Connect via the ‘Join’ button in their course, but not all.  You and your students must always use the ‘Join’ button to join the online sessions regardless of the platform you are using. That is the only way that attendance is recorded accurately. If you or your students want to use mobile, you do so at your own risk – we will not be able to support you.

  • Enable Pop-ups - Make sure that you have pop-ups enabled on your browser of choice as the LTI integration tool opens in its own window.

  • Update Add-in - Update your ‘Add-in’ for Adobe Connect as necessary if it gives you issues. Please use the following links:

    For Windows:
    For Mac: